How do I download images from your site?
Select your desired images and go
through the checkout process. After your payment is approved you will
receive an email containing a URL link which will allow
you to download the artwork. This download link is valid for only 3 downloads so we recommend that you make a personal backup copy of the files
just in case anything happens to your original files.
I am not using Adobe Illustrator. How do I know if your artwork is compatible with the software I am using?
Please download some of our
free art!
If you can open those files on your computer, then anything else you
purchase from TheVectorLab will be compatible with your system.
The download file is a "zip" file, which is a compressed folder. To use the files, you need to "unzip" it, which will uncompress the folder and allow you to see the individual Photoshop and Illustrator files. Most newer computers already have the required software to accomplish this unzipping. So you should just be able to double click on the download file to uncompress it.
If you don't have zip/unzip software on your computer, then you need to install software capable of "unzipping" this compressed file. There are many free unzipping programs for Mac and PC available from download.com. Just go there and search for "unzip."
You need to use software capable of "unzipping" this compressed
file. There are many free unzipping programs for Mac and PC available
from
download.com. Just go there and search for "unzip."
I have unzipped the download folder, but I cannot open the files.
Instead of double-clicking on the files, try opening them using the File>>Open menu option in Photoshop, Illustrator, Corel, or other software program that you are using. If this does not work, contact us (using the Contact button on the upper left of this page) and we will make every attempt to resolve the issue. We may even be able to send you alternate file formats that will be compatible with your system.
I just tried to make a purchase from your website and the transaction was declined. Why was it not approved?
First, we recommend that if your credit
card is being declined by our system, then please use the Paypal option
when checking out.
***IMPORTANT*** The name and address on file with your credit card
company must match the information that you provided in your profile. If
it does not, our system will automatically decline your order. If your
order is declined for this reason, please update your profile before
attempting to checkout again.
You have not been charged if your order was declined.
How do I get a refund?
TheVectorLab offers a 100% money back guarantee! For any reason, anytime!
And we mean it. Here's how you can request a refund:
Just send us an email using our contact form (click the Contact button at the upper left of this page) with the following info:
Your first and last name
Your email address
Your order #
Name of the product purchased and price
Date of purchase
The reason for your refund (we really appreciate this information as it helps us to improve our products and the customer experience!)
*Refunds are limited to $250 per customer (to request an exception for an extraordinary circumstance, please feel free to email us using the contact form!)
We strive for 100% customer satisfaction. If you have any difficulty with your order, we will make all attempts to resolve any issues! Using this feedback helps us continually improve our products and website.
How can I use your images? Are they royalty free?
All of the images on our site are royalty free. Please read our
license agreement that outlines our permitted and prohibited usage. You may not resell or redistribute any of the artwork from this site.
We specialize in the versatile EPS
vector artwork format that can easily be scaled, recolored, and modified
to meet your needs. We feel that most other stock image sites have
hundreds or thousands of bad images for every one good image; kind of
like trying to find a needle in a haystack. The Vector Lab strives to
offer only the highest quality stock vector artwork, that we like to
call "Designer Clipart."
Why do I have to purchase a whole collection of 25 images just to get the one image that I want?
Most of our products are sold in
collections of multiple images so that we can offer the highest amount
of value to the customer. For this reason, we do not break up these
collections into individual products for sale.
Can I purchase stock art on a disk?
We only offer our products via download so that we can offer the best value and convenience to the customer.
What software is compatible with your vector stock art?
Any Windows or Macintosh program that
supports vector graphics, such as Adobe Illustrator, Adobe Photoshop, CorelDRAW, Adobe Flash, and Freehand. Each individual graphic of a stock art
collection is saved as a separate Adobe Illustrator 8.0 EPS file in most cases. If the artwork is of a different format such as JPEG or Bitmap TIFF, this will be noted on the product detail page.
Download some of our
free art first. If you can open those files, then our artwork is compatible with your system.
