The download function is disabled on mobile devices, such as iPhones, iPads, and Android. You will need a laptop or desktop Mac or PC to download your files. Your download link can be found in any 3 of these locations:
ORDER CONFIRMATION PAGE
The "Download My Purchases" link appears on the Order Confirmation Page immediately after placing your order.
ORDER CONFIRMATION EMAIL
If you placed your order with PayPal checkout, your Order Confirmation may have been sent to the email you use to login to your PayPal account. Or autofill in your web browser may have input that old @aol.com email address you haven't used in 4 years. So be sure to check there too!
Sometimes order confirmation emails will go missing or end up in your junk folder. Try searching your email for the subject line "Downloads for TheVectorLab Order".
If you have already registered for a customer account, login using the "Sign In" link. Then click the blue "CLICK HERE TO ACCESS YOUR DOWNLOADABLE FILES" link. If you can't login, then you may not have an account yet (see "Create Account Instructions" below).
If you can login successfully, but your order & downloads aren't there, this indicates that your order was placed under a different email address. Perhaps it is under the email address associated with your PayPal account, or a different personal, work, or spouse's email address.
CREATE ACCOUNT INSTRUCTIONS
Accounts are optional, so your order may have been placed with a Guest Checkout. You must register a new account using the same email address that was used to place your order.
You can go here: https://thevectorlab.com/account/register to create a login using your email address. Once you do that, you should be able to access your downloads.