Thanks for visiting TheVectorLab! The quickest way to have your question answered is to browse through the most common questions below on this page.
I personally respond to questions within 24 hours; typically sooner. If I happen to be off the grid for more than 1 day, I will make a note here.
I don't turn over my customer service to an employee or outsource it to another business because no one else can provide a better answer to your questions about the resources from TheVectorLab.
Q. Where can I download my digital files?
A. The download function is disabled on mobile devices, such as iPhones, iPads, and Android. You will need a laptop or desktop Mac or PC to download your files. Your download link can be found in any 3 of these locations:
ORDER CONFIRMATION PAGE
The "Download My Purchases" link appears on the Order Confirmation Page immediately after placing your order.
ORDER CONFIRMATION EMAIL
If you placed your order with PayPal checkout, your Order Confirmation may have been sent to the email you use to login to your PayPal account. Or autofill in your web browser may have input that old @aol.com email address you haven't used in 4 years. So be sure to check there too!
Sometimes order confirmation emails will go missing or end up in your junk folder. Try searching your email for the subject line "Downloads for TheVectorLab Order".
If you have already registered for a customer account, login using the "Sign In" link. Then click the blue "CLICK HERE TO ACCESS YOUR DOWNLOADABLE FILES" link. If you can't login, then you may not have an account yet (see "Create Account Instructions" below).
If you can login successfully, but your order & downloads aren't there, this indicates that your order was placed under a different email address. Perhaps it is under the email address associated with your PayPal account, or a different personal, work, or spouse's email address.
CREATE ACCOUNT INSTRUCTIONS
Accounts are optional, so your order may have been placed with a Guest Checkout. You must register a new account using the same email address that was used to place your order.
You can go here: https://thevectorlab.com/account/register to create a login using your email address. Once you do that, you should be able to access your downloads.
Q. What's the deal with the 3 Master Collections?
A. The 3 Master Collections are my most popular items because they are the best value. There are no overlapping items between these 3 bundles.
You will need Adobe Photoshop or Illustrator CS4, CS5, CS6, CC software to use the resources in the Master Collections. These resources have not been tested (and will not function) in CorelDraw, Affinity, PS Elements, GIMP, Pixelmator or any other graphic design software. The one exception are these Procreate App brushes for iPad Pro.
The Master Collections don't ever go on sale lower than the price you see. But the prices may go up as new items are added.
All 3 of these bundles receive updates and free bonus downloads from time-to-time. Everyone who purchases gets free access to all future updates (via email).
The reason for the "Special ends in x hours" clock for the Master Collections is that I often add in Bonus Downloads for limited time periods. And I use the bonus downloads in email campaigns and social media promotions. The clock expiration indicates that the current set of bonus downloads will be going away.
Every item I sell on TheVectorLab comes with a commercial license: https://thevectorlab.com/pages/license-details which means you can use the templates, textures, and vector art to create designs and print them onto items for sale, like t-shirts.
Q. How do I find & install the fonts that come with Logo Design Master Collection?
A. If you look through each month's delivery of logo templates, you will see a Google Fonts folder for each month.
If you are using a Mac, you can just drag each month's Google Font folder into your font management software. (I use & recommend Font Book, which is a default program on every Mac). Once you do that, all the fonts will be active and you can open up the logo templates and they should be properly formatted with all the fonts.
A note for Font Book users: There are duplicate copies of the fonts between the different month's deliveries, so that you can work with just one month's templates at a time if you would like. If you drag all of the monthly font folders into Font Book, this may cause a "minor problems" message to appear (because of the duplicate fonts). In my experience, this hasn't caused any problems with the operation of the software or computer. You can choose whether you would like to double-install the fonts or not. Either way shouldn't make a difference.
If you are on a PC, here are some instructions on how to load the fonts: https://www.fontspring.com/support/how-do-i-install-fonts-on-my-windows-pc
Q. Can you (Ray) design a custom t-shirt graphic, logo, or make a custom template for me?
A. Thanks for asking! I’m not taking on any new custom design work these days because my schedule is so full with TheVectorLab and making classes, etc.
If you need custom designs, email me (contact form on this page) and I may be able to refer you to some of my friends who are excellent freelance graphic designers. You can discuss with them your project scope and budget. To give you an idea of what their rates may be, here are some estimates roughly based on the Graphic Artists Guild Handbook Pricing & Ethical Guidelines:
T-shirt graphic design: $400-$700 USD each
Company logo design: > $3000 USD
Full branding ID project: > $7000 USD
If this is over your budget, there are plenty of other graphic designers out there that may be able to help. Try 99designs.com or upwork.com. Or perhaps your local design college can refer you to a very good student designer.
Q. Can you tell me more about the Logo Design Master Collection?
A. The templates in Logo Design Master Collection require either Adobe Illustrator CS4, CS5, CS6, CC or Adobe Photoshop CS4, CS5, CS6, CC software on a desktop or laptop computer. The logo templates aren't editable on the iPad, PS Elements, CorelDraw, Affinity or any software other than full Photoshop or Illustrator.
The logo templates are the easiest to use items sold on TheVectorLab.com. I call them plug & play" because it's easy to edit the wording, change the fonts, change the colors, edit the shapes, and mix & match elements.
This bundle consists of pre-built logo graphics, geared mainly for t-shirt designs and hat designs. Fonts are included as well.
Every item I sell on TheVectorLab comes with a commercial license: https://thevectorlab.com/pages/license-details which means you can use the logo templates to create designs and print them onto items for sale, like t-shirts.
These templates could be used to create a company logo or branding as long as the designer using the templates alters the design significantly enough so that it doesn't look like the base template.
The bundle was started in June 2018. So if you order, you will get all logo templates beginning the June delivery onward through the December 2018 delivery.
The logo templates in Logo Design Master Collection don't expire or go away.
By the way, there's a tutorial video on customizing the logo templates in Illustrator here:
Q. How do I apply TheVectorLab textures to my t-shirt designs?
A. In Illustrator, here's the best way:
If this method doesn't work for you, try checking & unchecking different combinations of the "Clip" and "Invert Mask" options in the Transparency Window (at 2:15 in the video above).
In Photoshop, here's the best way to apply texture:
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